Help

Status

• Green is available, yellow is busy, red is unavailable.
• Click your own light to set your status, a short message, your client and your location. Only you can change your own row.
• Everyone starts red. To turn green or yellow you need to enter a client and a location.
• Daily reset: each morning, at the time your team has set, everyone goes back to red and their message, client and location are cleared, so yesterday's status never goes stale.

Team chat and messages

• Open Team chat to talk with your team in real time. The To menu defaults to Everyone.
• Choose a teammate in the To menu to send a private message. Only you and that person can see it. Everyone else on the team sees only team messages.
• Chat history is kept for a limited time (90 days by default) and then removed. When you reopen chat it reconnects to the latest conversation.
• Click a teammate's light to message them. If you add a mobile number on your account page and tick the box, you can also get messages by text. Teammates never see your number.

Translating chat (Android and iPhone)

On the mobile app you can read teammates' messages in your own language.

1. Open Team chat and tap the language icon (Translate with Google).
2. Choose your language. Choose Original to turn translation off.
3. Translated messages show a Google Translate badge. Tap Show original to see what was actually written.

• Translation happens on your device. The first time you use a language its pack (about 30 MB) downloads over Wi-Fi.
• Use Manage language packs in the same menu to download or delete packs and free up space.
• Your own messages are never translated. Translation is not available on the website or desktop app, where messages appear as written.
• Very short messages and text that is already in your language are left as they are.

Google Translate attribution. Google Translate is used to power translation within the WebSignals mobile app. Learn more at Google Cloud Translation.

THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

Teams and accounts

• Create an account, subscribe securely with Stripe, then launch the app from your account page.
• Create a team or join one. Sample data disappears once you are on a team.
• Your team data is visible only to your team. Manage or cancel your subscription from the account page.

Troubleshooting

• Chat will not connect: check your connection. Chat retries automatically every few seconds.
• Translation does not appear: make sure a language is chosen and its pack is downloaded (Wi-Fi needed the first time).
• I cannot turn green or yellow: add a client and a location first.
• The app will not open: access requires an active subscription. Check your account page.