Billing, Payment and Refund Policy
Last updated: 8 November 2026
1. Subscription fees and auto-renewal
WebSignals™, provided by Western Star Group LLC (the "Company"), is billed on a subscription basis through Stripe. Unless canceled before the end of the current billing cycle, your subscription automatically renews at the then-current standard rate and your payment method is charged. The price and billing period are shown before you subscribe. We will give notice before a price change takes effect.
2. Cancel any time
Sign in, open your account page and choose Manage billing (Stripe) to update your payment method, view invoices, and cancel or resume your subscription. Cancellation takes effect at the end of the current billing period and you keep access until then. We confirm scheduled cancellations in the app and on your account page.
3. Failed payments
If a payment fails, Stripe retries it for a limited time. During that grace period your access continues and we warn you in the app and on your account page. If payment is still not collected, the subscription ends and paid features are turned off; you can resubscribe at any time.
4. No-refund policy
ALL FEES PAID ARE FINAL AND NON-REFUNDABLE. The Company does not issue refunds or prorated credits for partial months of service, unused account capacity, or failure to cancel before renewal. This does not affect any refund or withdrawal right that cannot be waived under the law that applies to you (for example consumer rights in the EU, UK or certain US states); where such a right applies we will honor it.
5. Chargebacks and payment disputes
Initiating a chargeback or payment dispute without valid legal cause constitutes a material breach of the Terms of Service. Please contact support@westernstargroup.com first so we can resolve the issue. the Company reserves the right to suspend or terminate accounts involved in chargebacks and to pursue collection of amounts owed.
6. Taxes
Fees are exclusive of applicable taxes unless stated; taxes are added where required and shown on your invoice.